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DirectLine - Counselling, Information and Referral

DirectLine is a statewide confidential telephone and online service available 24-hours, 7 days a week to support people seeking alcohol and other drugs information, advice or referral.

DirectLine offers a confidential telephone support, live online counselling, or email support for individuals or health professionals seeking information and advice about alcohol and other drug use.

DirectLine counsellors can provide generalised information, advice tailored to the individual's specific situation, or make referrals on the individual's behalf to an alcohol and drug treatment service throughout Victoria if necessary. The professionally qualified counsellors are trained to work across a wide range of alcohol and drug problems.

Counsellors can provide:

  • Immediate counselling and support
  • Support in dealing with the impact of drug use on families
  • Assistance in developing strategies to deal with alcohol or drug problems
  • Information and referral to treatment and support services across Victoria
  • Links to further information and education resources

This service is for anyone living in Victoria.

This is a free service.

DirectLine - Counselling, Information and Referral

Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours
1800 888 236 Learn More